Contact Us

Get in touch with us

Contact information

Hours of operation

Monday - Friday
9AM - 6PM

New York Merchant Industry office

36-36 33rdst, Suite 206, Long Island City, NY 11106

Florida Merchant Industry office

150 S. Pine Island Road, Suite 440, Plantation, FL 33324

Support contact information

Merchant support

Support Department ( Merchant Accounts, Check Services, Equipment, Gift Cards, Age Verification).

(866) 811-1005 x3
support@merchantindustry.net

Technical support

Technical support is available for any issues you may encounter.

(866) 811-1005 x4
tech@merchantindustry.net

POS support

Our products include comprehensive Point-of-Sale (POS) support to streamline your operations.

(866) 811-1005 x396
postech@merchantindustry.net

ACH support

Our platform now supports Automated Clearing House (ACH) transactions, offering a reliable and secure method for electronic money transfer.

(866) 811-1005 x3
achsupport@merchantindustry.net

Residual support

Residual support to ensure all portfolios are accounted for and reflected accurately.

(866) 811-1005 x3
residuals@merchantindustry.com

Risk management

Please report any fraudulent sales, suspicious activity, or sales that exceed your processing estimates.

(866) 811-1005  x023
risksupport@merchantindustry.com

Client relations

Supporting our clients to maintain strong relationships to address needs and resolve concerns promptly.

(866) 811-1005 x297
clientrelations@merchantindustry.com

ISO support

Interested in becoming an Independent Sales Agent for Merchant Industry? Talk to a member of our Sales Team to find out more.

(866) 811-1005 x3
isosupport@merchantindustry.com

Underwriting

Please contact underwriting with any questions on your accounts regarding necessary requirements.

(866) 811-1005
underwriting@merchantindustry.net

Chargebacks

Please contact the chargebacks department immediately if you notice any suspicious activity on your account.

(866) 811-1005 x023
chargebacksupport@merchantindustry.com

Compliance

We’re available when you have any concerns or questions regarding the proper compliance.

(866) 811-1005
compliance@merchantindustry.net