Chargeback Advisory Tool

A cardholder may dispute a card transaction for a number of reasons such as billing error, non-receipt of goods or services etc.These disputes may end in a Retrieval or Chargeback.Chargebacks and Retrieval requests are inevitable part of any business and can be both frustrating and confusing. Our tool provides a complete list of chargeback and retrieval request codes which directs you on what should be done to resolve the issue.

Chargebacks

A chargeback is the reversal of a previous sales transaction. During Chargeback the chargeback amount is debited from the deposit account. Reasons for chargebacks include a cardholder dispute or a processing error by the merchant's staff. To assist merchants in understanding the chargeback code, let’s take a look at the chargeback reason codes used by Visa, MasterCard and Discover network.

Retrieval Requests

A retrieval request happens when a cardholder's bank requests reproduction of the sales draft used in a transaction. Reasons for Retrieval requests are cardholder disputes, point-of-sale errors, fraud inquiries, etc.