Frequently asked questions about Terminal Trouble Shooting FD Terminal demo below will provide a basic understanding for downloading terminals, changing time & date, how to print receipts, how to provide a customer copy of receipt and run manual transactions. This demo will work for all platforms except first data terminals. T7 plus, Hypercom terminals, VeriFone terminals. http://paxtechnology.us/en/product/index.aspx?n=119002001001&i=100000040228725, http://www.firstdata.com/demos/terminal_demos/, http://www.verifone.com/products/hardware/countertop/vx-520/

CHANGING DATE AND TIME FOR SELECTED TERMINALS
ICT220 TERMINAL Video demonstration on how to change date and time on ICT220 only.
http://youtu.be/ttWSE5GN6ws
VERIFONE TERMINAL
1. PRESS THE ENTER BUTTON (THE GREEN BUTTON)
2. PRESS THE BUTTON THAT'S NEXT TO SETUP
3. ENTER PASSWORD PRESS 1 THEN THE ALPHA BUTTON PRESSED TWICE(THE LITTLE BLACK BUTTON IN THE MIDDLE OF THE PURPLE BUTTON) 66831
4. PRESS THE FIRST PURPLE BUTTON ON THE LEFT UNTILL YOU SEE DATE AND TIME
5. PRESS THE FUNCTION BUTTON NEXT TO DATE AND TIME
6. ENTER THE DATE THEN THE TIME
7. ONCE YOU ARE DONE JUST PRESS THE RED BUTTON
PAX S80
1. Press the MENU key.
2. Choose Option 5 System
3. Select option 1 Date & Time – Set Time
4. Enter the date and time
5. Press enter to go to the next line
7. Press enter afterwards to return to the time screen
8. Press the cancel key to return to the main screen.
INGENICO ICT220 /ICT250
1. PRESS THE F KEY ABOVE THE RED BUTTON
2. ENTER PASSWORD 1234562F(ONCE YOU PRESS THE F KEY IT WILL TURN 2 INTO A)
3. PRESS 0 FOR TALIUM MANAGER
4. CHOSE INITIALIZATION
5. THEN PARAMETER
6. PRESS THE F2 BUTTON TO GO DOWN THE MENU AND CHOSE DATE AND TIME
7. ONCE YOU INPUT THE DATE OR TIME IT WILL SEND YOU BACK TO THE MENU SCREEN
8. PRESS THE RED BUTTON UNTIL YOU SEE THE MAIN SCRREN
HOW TO SETTLE YOUR BATCH FOR SELECTED TERMINALS
PAX S80
1. Press the FUNC button.
2. Choose Option 2 Batch.
3. Choose Option 1 Batch Close.
4. Terminal will close the Batch.

VERIFONE TERMINAL
1. PRESS THE FIRST PURPLE BUTTON ON YOUR LEFT HAND SIDE
2. PRESS THE FUNCTION KEY NEXT TO SETTLE
3. IT WILL AUTOMATICALY START'S TO DIAL OR TRANSMIT

INGENICO ICT220 /ICT250
1. PRESS THE NUMBER 7 OR 8 DEPENDING ON YOUR PLATFORM (IF YOUR MID START'S WITH 153 PRESS 7 IF YOUR MID START'S WITH A 5 PRESS 8)
2. IT WILL ASK YOU IF YOU WANT TO CLOSE OUT THE TERMINAL PRESS YES (F1 BUTTON),
3. ONCE IT TRANSMIT YOUR BACTH IT WILL ASK YOU IF YOU LIKE A COPY PRESS YES
PAX S80 Quick Reference Guide
http://http://paxtechnology.us/en/product/index.aspx?n=119002001001&i=100000040228725
Swiped/Keyed Sale
• Swipe the Credit Card, OR
o Enter the card number into the terminal using the number keys.
o Enter the expiration date.
• Enter the Transaction Amount. If keyed, the terminal will ask:
o Terminal will ask if card is present input correct answer.
o Enter the CVV Number when Prompted.
o Enter the Zip Code information if requested.
• Terminal will say Processing on screen.
• Terminal will return Approved, Declined or an Error and Print a Receipt.
• Press CANCEL if you don’t want the Customer Copy of the receipt to print.

Swiped/Keyed Refund
• Press the F4 button to change the transaction type to Return.
• Swipe the Credit Card, OR
o Input the card number into the terminal using the number keys
o Enter the expiration date.
• Enter the Return Amount. If keyed, the terminal will ask:
o Terminal will ask if card is present input correct answer.
o Enter the CVV Number when Prompted.
o Enter the Zip Code information if requested.
• Terminal will say Processing on screen.
• Terminal will return Approved, Declined or an Error and Print a Receipt.
• Press CANCEL if you don’t want the Customer Copy of the receipt to print.

Void a processed sale
• Press the FUNC key on the terminal.
• Scroll up to option 7. Void on the Function Menu.
• Enter the Terminal Password. (Today’s date in MMDDYYYY format)
• Enter the Transaction Number.
• The Terminal will display the transaction, if it’s the correct one, press ENTER if not, press CANCEL.
• Terminal will ask if you want to Void that transaction, if Yes Press ENTER, if you don’t than press CANCEL.
• Press Cancel if you don’t want the Customer Copy of the receipt to print.

Manually Batching (Settling)
• Press the FUNC button.
• Choose Option 2 Batch.
• Choose Option 1 Batch Close.
• Terminal will close the Batch.

Running Reports
• Press the FUNC key.
• Choose Option 1 Report
• If required, enter system password. (MMDDYYYY)
• Terminal will print the Default Report.

Change time and date
• Press the MENU key.
• Choose Option 5 System
• Select option 1 Date & Time – Set Time
• Enter the date and time
• Press enter to go to the next line
• Press enter afterwards to return to the time screen
• Press the cancel key to return to the main screen.
ICT 220 Quick Reference Guide
Debit Sale (EMV & Swipe)
1. Press [OK] (green) key
2. Select 1- Sale
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card number
6. Customer selects the language if EMV card is inserted
7. Customer selects the payment method if EMV card is inserted
8. Customer confirms the selected application if EMV card is inserted
9. Customer Presses YES at the confirm amount prompt
10. If Cash Back is desired customer enters amount and presses OK
11. If No Cash Back customer presses NO
12. If Surcharge does apply, customer selects YES to accept the surcharge amount.
13. Customer presses NO at the Surcharge prompt to cancel the transaction
14. Customer presses Accept at the confirm prompt
15. Customer selects the Account Type
16. Customer enters the PIN
17. Customer passes the terminal to Merchant
18. After transaction completed, the receipts will be printed

Credit Sale ( EMV & Swipe)
1. Press [OK] (green) key
2. Select 1- Sale
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card
6. Customer selects the language if EMV card is inserted
7. Customer selects the payment method if EMV card is inserted
8. Customer confirms the selected application if EMV card is inserted
9. Customer Presses YES at the confirm amount prompt
10. Customer presses Accept at the confirm prompt
11. Customer enters the PIN if EMV card required PIN entry
12. Customer passes the terminal to Merchant
13. After transaction completed, the receipts will be printed.

Manual Credit Sale
1. Press [OK] (green) key
2. Select 1- Sale 4. Enter Amount and press OK
3. Pass terminal to the customer
4. Customer manually enters the card number
5. Customer enters the expiry date
6. Customer Presses YES at the confirm amount prompt
7. Customer presses Accept at the confirm prompt
8. Customer passes the terminal to Merchant

Credit Pre-Auth (EMV & Swipe)
1. Press [OK] (green)
2. Select 2- Pre-Auth
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card
6. Customer selects the language if EMV card is inserted
7. Customer selects the payment method if EMV
8. Customer confirms the selected application if EMV card is inserted
9. Customer Presses YES at the confirm amount prompt if EMV card is inserted
10. Customer enters the PIN if EMV card required PIN entry
11. Customer passes the terminal to Merchant
12. After transaction completed, the receipts will print.

Manual Credit Pre-Auth
1. Press [OK] (green) key
2. Select 7- Pre-Auth
3. Enter Amount and press OK
4. Pass terminal to the
5. Customer manually enters the card number
6. Customer enters the expiry date
7. Customer passes the terminal to Merchant
8. After transaction completed, the receipts will be printed.

Debit Return (EMV & Swipe)
1. Press [OK] (green) key
2. Select 4- Return
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card
6. Customer selects the language if EMV card is inserted
7. Customer selects the payment method
8. Customer confirms the selected application
9. Customer Presses YES at the confirm amount prompt
10. Customer selects the Account Type
11. Customer enters the PIN
12. Customer passes the terminal to Merchant
13. After transaction completed, the receipts will be printed.

Credit Return (EMV & Swipe)
Credit Return (EMV & Swipe) 1. Press [OK] (green) key
2. Select 4- Return
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card
6. Customer selects the language if EMV card is inserted
7. Customer selects the payment method
8. Customer confirms the selected application if EMV card is inserted
9. Customer passes the terminal to Merchant
10. After transaction completed, the receipts will print.

Manual Credit Return
1. Press [OK] (green) key
2. Select 4- Return
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer manually enters the card number
6. Customer enters the expiry date
7. Customer passes the terminal to Merchant
8. After transaction completed, the receipts will be printed.

Credit Void
1. Press [OK] (green) key
2. Select 5- Void
3. Select NO at the Void Pre-Auth prompt.
4. Press the key that corresponds to the desired search option in
5. Enter the field that the terminal is asking for from the original receipt.
6. Verify the information on the screen and press OK
7. Press [F4] (Select) to select the transaction.
8. Press [OK] at confirm void amount prompt.

Debit Void
1. Press [OK] (green) key
2. Select 3- Void
3. Select NO at the Void Pre-Auth prompt.
4. Press the key that corresponds to the desired search option in the SEARCH
5. Enter the field that the terminal is asking for from the original
6. Verify the information on the screen and press OK
7. Press [F4] (Select) to select the transaction.
8. Pass terminal to the customer
9. Customer swipes or inserts card
10. Customer selects the language if EMV card is inserted
11. Customer selects the payment method
12. Customer confirms the selected application
13. Customer presses YES at confirm void amount prompt.
14. Customer enters the PIN
15. Customer passes the terminal to Merchant
16. After transaction completed, the receipts will be printed.

Credit Force (EMV & Swipe)
1. Press [OK] (green) key
2. Select 6- Force
3. Enter Amount and press OK
4. Pass terminal to the customer
5. Customer swipes or inserts card
6. Customer selects the language
7 . Customer selects the payment method
8. Customer confirms the selected application
9. Customer passes the terminal to Merchant
10. Merchant enters the Approval Code at the Enter Approval Code prompt
11. After transaction completed, the receipts will be printed.

Pre-Auth Completion
1. Press [OK] (green) key
2. Select 3- Pre-Auth Completion
3. Press the key that corresponds to the desired search option in the SEARCH menu.
4. Enter the field that the terminal is asking for from the original pre auth receipt.
5. Verify the information on the screen and press OK
6. Press [F4] (Select) to select the transaction.
7. Press [F1] (Accept) to confirm the sale amount or press [F4] (Change) to change the sale amount.
8. If [F4] (Change) is selected in the previous step, enter the new sale amount and press OK
9. After transaction completed, the receipts will be printed.