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About MI Careers Terminal Support Representative

Terminal Support Representative

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Terminal Support Representative

 

In 2007 Merchant Industry was founded on the principle that businesses should be able to purchase credit card machines and merchant accounts at a reasonable price and backed by great service. It was a simple goal at the time, but it helped change the entire industry. Now, almost ten years and well over 50,000 merchants later, Merchant Industry sets the standard for price, customer service, ethics and integrity. Merchant Industry has earned one of the best reputations in the credit card processing industry. No other company can boast of higher customer satisfaction or retention rates. We have a long history as a member in good standing of the Better Business Bureau, and have been rated number one by Credit Card Processing Review.

 

We are currently looking for a Terminal Support Representative to join our Technical Support team at Merchant Industry.

This is a great opportunity for someone looking to learn, contribute results, and be exposed to a wide range of activities including programming, technical support, and client interaction.

Most importantly, we are looking for someone who is mature, dynamic, intelligent, eager to learn as they go, and can be motivated by working in an entrepreneurial environment.

 

Position Description:

  • Assist in the programming of Point of Sale systems (credit card processing machines)
  • Manage shipping process and track orders to merchant-customers
  • Provide technical support for both new and existing merchants via phone and e-mail
  • Reprogram terminals with merchants via phone
  • Data entry, as needed

 

Position Requirements:

  • Precise and accurate data entry necessary
  • Technically-oriented background
  • Team player and ability to take direction well
  • Self-motivated, determined, and professional individual
  • Effective communications skills
  • Strong interpersonal skills
  • Some higher education preferred

 

Merchant Industry offers competitive benefits, 401(k) and potential company profit sharing bonus plans. If you are interested in an opportunity to join the Merchant Industry team, please send your resume to HR@merchantindustry.com and put “Terminal Support Representative” in the subject line.

 
   
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